A team is a group of interdependent people. In business, does it ever make sense not to bring people together as a team?

Take, for example, a call centre. In a call centre, individuals generally work alone as they look after customers. During the call, employees deliver value without working as a team. So, is a call centre a group of people or a team?

I’ve come to see the answer to such a question as “yes.” It’s not an either/or answer; instead, what’s the optimal balance of aligning people based on the context? It’s a continuum of choices.

Whatever the context, find the right mix and align your people for the best outcome possible. To do anything else will cause more problems than it will fix.

You’ve got this.

Building Great Teams

Building Great Teams

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