It can be difficult to see your reality for what it is. Our distorted vision is what makes the concept of the reality TV series Undercover Boss so good. There will always be something to learn when you step into the perspective of employees and customers.
You might see the impact of a policy you thought was going to benefit the people. You might see a daily struggle they’re having, which you were otherwise unaware of. You might see their biggest fault is they care so much.
Take the time regularly to shift your perspective. Shadow the people while they work. Go for lunch with them and get to know the person you lead. Do their job for a day (as much as that is realistic).
When you get to know the people better, your leadership will change. Guaranteed.
You’ve got this.