I know a company who would use process to resolve emotional or conflicting situations. For them, it seemed like an easy way to resolve the uncomfortable people problems.

You cannot solve people problems with processes. You can cover emotions and conflict up, and everyone might feel better for a while. However, that doesn’t mean people will have moved past what had them upset.

The conflict would often move underground. When conflict and emotions move underground, it makes problems far more complex to work with and resolve.

As uncomfortable as conflict and emotions are, start by looking for what is true. Ask some powerful questions of yourself and those you lead. Look for clarity of what might be behind the conflict or emotions.

When you have clarity, I’ll bet you will know what to do next. In my experience, that rarely involves creating a new process.

You’ve got this.

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