A while ago, I was talking to someone and didn’t understand why they were upset with their situation. This difference in perspective is hardly surprising, as we all look at the world through the lenses of our stories.
The problem starts when leaders become dismissive of others’ perspectives. Being dismissive comes in many forms, such as applying labels, ignoring the upset, or saying things like “get over yourself.”
Rather than being dismissive, work to see the situation from their perspective. I will often ask something like, “Would you help me understand your perspective?” You can then have a conversation and explore the different ways you are looking at a situation.
You might help them move past their upset. Of course, you might discover something you were missing.
You’ve got this.