Why do we struggle to deliver “Wow”?

Story #1: I was flying from Ottawa to Toronto. I arrived at the airport a couple hours before my flight. I get into the line up to check in and after 15 mins in the maze I am checked in. I proceed to the security line and after about 30 mins I’m through security...

Who’s your customer?

Recently I was helping a team who has been struggling for a while. They seem to lack focus, direction, priorities and worse yet I believe they feel a little out of control. In other words, they’re trying to be everything to everyone. Which doesn’t seem to...
Building Great Teams

Building Great Teams

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