People don’t always need advice

People don’t always need advice

Leaders create the conditions for others to succeed. Success includes helping remove the obstacles to success. The trap a leader can fall into, though, is starting to believe they need to take on all problems. When people are confronting a problem, they will often...

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How do you use your time?

How do you use your time?

I frequently hear stories of people who say they're too busy and don't have time. It's as if there aren't enough hours in the day to get everything done. Not having enough time is a problem that seems to be at epidemic proportions. We even wear our busyness as a badge...

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Listen to all the voices

Listen to all the voices

When groups are going through periods of change, there are often people labeled as resisting change. Resistors are the people refusing to go where everyone else is heading. The effort to lead resistors is why I teach people to put the greatest focus on people who are...

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Do they know why?

Do they know why?

Think of a process you are forced to follow in your work that seems like a waste of time. How do you approach such activities? If you do them out of obligation, you're going to do the minimum required wasting time and energy. As a leader, it's your job to create the...

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Get to know the people

Get to know the people

It can be difficult to see your reality for what it is. Our distorted vision is what makes the concept of the reality TV series Undercover Boss so good. There will always be something to learn when you step into the perspective of employees and customers. You might...

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Don’t ask them to trust you

Don’t ask them to trust you

I once worked for a leader who loved to tell us what to do. When we questioned his direction, he would say things like, "Just trust me." How much do you think we trusted him? Telling people to trust you is more likely to put them into a mindset of obligation. In...

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Knowledge is important, but …

Knowledge is important, but …

If you're like me, you've spent a lifetime focused on knowledge. This fixation seemingly starts in school. The more knowledge you have, the better your grades will be. The better your grades, the more acknowledgement and awards you receive. This focus on knowledge...

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What feedback are you giving?

What feedback are you giving?

People look in mirrors to get feedback on themselves. I'm guessing for most of us we look for what's wrong. What would be the impact of looking in the mirror at what is right? To look and simply say, "Wow, you look great today!" In the book "Nine lies about work," the...

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Too many buzzwords

Too many buzzwords

I find myself increasingly sensitive to buzzwords. Buzzwords, by definition, are jargon and the fashionable thing to talk about. It seems buzzwords give the illusion that something can be easy. Take this course, or do what I'm telling you and suddenly your problems...

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