by Mike Edwards | Apr 12, 2019 | Leadership Daily
Commitment is by definition “the state or quality of being dedicated to a cause, activity, etc.” I committed to the love of my life 11,164 days ago. It has been 53 days since I committed to posting every weekday. I set intentions and make commitments every day of my...
by Mike Edwards | Apr 11, 2019 | Leadership Daily
You might have a problem with agreeing if: It can take days or weeks to make a decision You have meetings with people to get them on board before you have meetings to make decisions You require more than 1-2 sign-offs on key documents In one company I worked, numerous...
by Mike Edwards | Apr 10, 2019 | Leadership Daily
“No” is one of the most powerful and under-used words in the English language. I used to say “yes” to a lot of things out of concern people wouldn’t like me. It didn’t matter whether I wanted to do it; it was more about trying to please the other person....
by Mike Edwards | Apr 9, 2019 | Leadership Daily
A large call centre was struggling to provide adequate levels of customer service. There were many days they could not keep up with call volumes. Customer complaints were high and satisfaction at an all-time low. Management set aggressive goals and brought in a...
by Mike Edwards | Apr 8, 2019 | Leadership Daily
How often do you focus on your comfort? Like most people, you likely think about your comfort several times every day. Unfortunately, though, when it comes to learning and growth, you have to get uncomfortable. Fixing my aches If you’ve never been for massage therapy,...
by Mike Edwards | Apr 5, 2019 | Leadership Daily
Does your team speak up? Do they confront problems, or hold back not wanting to create waves? When was the last time the team openly challenged one of their leader’s decisions? One company I know always involves the team in product decisions. When a new idea was put...
