When you don’t understand their upset
Rather than being dismissive, work to see the situation from their perspective.
People don’t always need advice
Leaders create the conditions for others to succeed. Success includes helping remove obstacles where needed. The trap a leader can fall into, though, is believing they need to fix all problems. When people are confronting a problem, they will often feel anxious. I...Dont let the hiearchy get in the way of collaboration
Never let hierarchy get in the way of your team collaborating with others.
Focus on the gap and productivity will improve
Instead of pushing on the inputs or outputs, start by focusing on the gap between inputs and outputs.
You will lower productivity when you try to drive it
Rather than trying to drive productivity, let the team take responsibility for improving productivity.
Listen to all the voices
Resistors are an essential voice in your system.
